Shipping Policy
1. Shipping Areas
At The Ackley Trading Company, we currently ship to addresses within the United Kingdom only. We do not offer international delivery at this time.
2. Processing Times
Orders are typically processed and dispatched within 1–3 business days after payment is received.
During busy periods (such as holidays or sales), processing may take slightly longer, but we’ll always do our best to keep you updated.
3. Delivery Times & Services
We use trusted UK delivery services such as Yodel, Pallet line for bigger items or other reputable couriers to ensure your order arrives safely.
Typical delivery times are:
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Standard Delivery: 2–5 business days after dispatch
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Express Delivery (if available): 1–2 business days after dispatch
Please note: delivery times are estimates and may vary due to courier delays, weather, or other factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order total and chosen delivery option.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (where available).
6. Incorrect or Incomplete Addresses
Please double-check your delivery details before completing your order. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
7. Damaged or Missing Items
If your order arrives damaged or is missing an item, please contact us within 48 hours of delivery with your order number and photos (if applicable). We’ll work quickly to resolve the issue.
8. Delays
While we do our best to deliver on time, delays may occur due to courier issues, severe weather, or other unforeseen circumstances. We’ll always keep you informed if any delays arise.
9. Contact Us
If you have any questions about shipping or your order status, please reach out to us at:
The Ackley Trading Company
Phone: 07903 781718
Email: info@theackleytradingcompany.com