Terms & Conditions
1. General Information
This website is operated by The Ackley Trading Company (“we”, “our”, “us”). Throughout the site, the terms “we”, “us” and “our” refer to The Ackley Trading Company.
By accessing or using our website, you agree to these Terms & Conditions, our Privacy Policy, and Shipping Policy.
2. Products & Descriptions
We take every care to ensure that product descriptions, images, and prices are accurate at the time of listing. However, slight variations in colour or size may occur due to photography, lighting, or manufacturing differences.
All products are subject to availability. We reserve the right to discontinue or change items at any time without prior notice.
3. Orders & Payments
When you place an order, you are making an offer to purchase a product from us. Orders are accepted only once payment has been successfully processed and you receive a confirmation email from us.
All payments are processed securely through Wix Payments or other trusted third-party payment providers. We do not store or have access to your full payment details.
4. Pricing
All prices are listed in British Pounds (GBP) and include VAT where applicable.
We reserve the right to change prices at any time. The price you pay will be the one displayed at checkout when you place your order.
5. Shipping
We currently ship to addresses within the United Kingdom only.
Please see our Shipping Policy for full details on processing times, delivery costs, and methods.
6. Returns & Refunds
If you are not completely satisfied with your purchase, you may be eligible to return your item within 14 days of delivery, provided it is unused and in its original packaging.
To start a return, please contact us at info@theackleytradingcompany.com With your order number and details.
Please refer to our Returns & Refunds Policy for more information.
7. Cancellations
You have the right to cancel your order before it has been dispatched. If your order has already been shipped, you may need to follow our returns process once it arrives.
8. Intellectual Property
All content on this website — including text, images, logos, and designs — is the property of The Ackley Trading Company and protected under UK copyright law.
You may not copy, reproduce, or distribute any content without our written permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Nothing in these terms excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
10. Privacy & Data Protection
Your privacy is important to us. Any personal information you provide is handled according to our Privacy Policy, in compliance with the UK GDPR.
11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.
12. Contact Information
The Ackley Trading Company
Email: info@theackleytradingcompany.com
Phone: 07903 781718